Refund policy

GinkoHandmade Returns & Exchanges Policy

At GinkoHandmade, we are dedicated to providing an exceptional experience that’s as elegant and precise as our handmade nails. Need assistance? Don’t hesitate to reach out—we’re here to help! Contact us anytime at ginkolimehandmade@yahoo.com.

Returns & Exchanges
For hygiene reasons, we are unable to process exchanges or issue refunds for orders based on personal preference, such as changing your mind, requesting a different style, or selecting a different size.

To ensure you’re thrilled with your purchase, we kindly ask that you carefully review your order details and use our comprehensive size guide before finalizing your purchase. Your understanding and cooperation mean the world to us, as we strive to uphold the highest standards of health and safety for all our customers. 

Faulty or Damaged Items
While we take great pride in the quality of our products, occasional imperfections may occur. If you receive an item that is faulty or has been damaged due to an error on our part, please contact us right away. Rest assured, we will address the matter with the utmost urgency and care, working with you on a case-by-case basis to ensure your complete satisfaction.

Contact Us
If you have any questions, need assistance, or require guidance through the returns process, our team is just an email away at ginkolimehandmade@yahoo.com. We are here to ensure your experience with GinkoHandmade is as seamless and delightful as possible.

Thank you for choosing GinkoHandmade—we’re here to help you shine, one beautiful nail at a time!